Why Your International Order May Require Customer Verification

At Voss Helmets, we’re proud to ship our high-quality motorcycle gear worldwide. However, due to differences in international payment processing, fraud prevention measures, and regional banking regulations, some international orders may require additional customer verification.

While we strive to process and ship all orders as quickly as possible, these extra security steps help protect both you and our business from potential fraud.

Why Some International Orders Require Verification

1. Payment Gateway Limitations

Many online payment gateways rely on security measures like the Address Verification System (AVS) and CVV (Card Verification Value) checks to confirm transactions. However, in certain countries:

• Billing addresses may not be verified or stored by the payment gateway.
• CVV checks may not be processed, making it harder to confirm the cardholder's identity.

Without these standard verification steps, additional checks may be necessary before we can process your order.

2. PayPal Express Checkout Limitations

If you choose PayPal Express Checkout, Shopify only sends your shipping address to PayPal—not your billing address. This can result in:

• Missing billing information, which is an important detail in fraud prevention.
• The need for additional verification to ensure the order is legitimate.

3. Fraud Prevention & Security Measures

To protect our customers from fraudulent transactions, Voss Helmets uses fraud detection tools. If an international customer’s bank does not support AVS or CVV checks, these important security verifications might not be performed, leading to:

• Incomplete or unverified billing details.
• The need for manual verification before the order can be approved.

4. International Compliance & Regulatory Differences

Each country has its own regulations regarding payment processing, data security, and fraud prevention. These variations may impact how Shopify, PayPal, and other payment processors handle international transactions, sometimes requiring additional verification steps.

How Voss Helmets Verifies Orders

If an international order requires additional verification, we may take the following steps to ensure your information is valid:

✅ 1. Match Billing & Shipping Details

We check if the billing and shipping addresses match and use tools like Google Maps to verify their proximity. If the addresses are significantly different or appear suspicious, we may request additional confirmation.

✅ 2. Verify IP Address

We analyze the IP address used to place the order to ensure it matches the location of the provided billing and shipping details.

✅ 3. Phone Confirmation

We may call the phone number provided with the order to confirm details directly with you before processing.

How This Affects Shipping Times

If your order requires verification, we will reach out to you as soon as possible. However, please note:
⏳ If we do not receive a response in a timely manner, your order may be delayed.
❌ If we do not receive the requested verification, your order may be canceled.

To Help Avoid Delays, Please Ensure:

• Your billing and shipping addresses match, or you provide a valid reason for any differences.
• The phone number you provide at checkout is accurate and reachable.
• You respond quickly to any verification requests from our team.

Thank You for Your Cooperation!

We appreciate your patience and understanding as we take these necessary steps to ensure secure transactions and protect our international customers. If you have any questions about your order or the verification process, feel free to contact our customer support team—we’re happy to help!

🚀 Ride safe and enjoy your Voss Helmet! 🏍️💨